Unable to upload videos
under review
ArcaneEsoteric Resident
I have a Pro subscription. I haven't had any issues uploading video content in the past. Suddenly, the last two days, I haven't been able to successfully post a video. It will upload to 60-100%, then flash a failure message. I haven't changed any of my browser settings. After many failed attempts, I cleared my browsers cache, history, and cookies, then tried again with a fresh browser. The same thing happens. Both on Edge and Firefox. My internet connection runs smooth. SL, games, Hulu, YouTube, and Netflix don't have any problems. I'm not very tech savvy.
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Luke Rowley
under review
Hi! Would you be able to send a gyazo video about the whole process?
ArcaneEsoteric Resident
Luke Rowley Unfortunately, I don't use gyazo. I haven't had issues uploading videos before. It will upload my videos up to 100% most of the time, but then it gives me a red text failed to upload message, that flashes in the lefthand bottom corner of the screen for a few seconds.
Luke Rowley
ArcaneEsoteric Resident: How long does the process take before it crashes?
ArcaneEsoteric Resident
Luke Rowley About 5 to 7 minutes
Luke Rowley
ArcaneEsoteric Resident: That may explain why: Right now, you have 5 minutes for the process to finish completely before it stop the request.
Would you be able to try on a better cellular network to see if it's only that timeout issue?
ArcaneEsoteric Resident
Luke Rowley I have a broadband dish connection. I don't use my phone to upload. I use my desktop. It's strange, it was working fine days prior. I don't have issues with any other sites. PrimFeed pictures on the home page pop up quickly, with a blink of an eye. Videos that other users post load quick and successfully.
Luke Rowley
ArcaneEsoteric Resident: how long does the upload process takes? Can you try again right now?
ArcaneEsoteric Resident
Luke Rowley Just did, about 3 minutes in it hit 100% and then flashed the failed to upload message
Luke Rowley
ArcaneEsoteric Resident: can you tell me exactly the step it went through? So it goes upload 100%, then does it says waiting for queue? Or processing?
( try a few times because depending on the timing you might not see the same message)
ArcaneEsoteric Resident
Luke Rowley I've tried, a multitude of times, for the last two days. What it does is, it reaches 60 to 100%, and flashes the failed to upload message immediately after. It Doesn't show the waiting for queue or processing message, that I usually get before the yellow post button lights up. I just posted a picture and it uploaded in less than a second, successfully.
Luke Rowley
ArcaneEsoteric Resident: can you try again right now? I just restarted the video server
ArcaneEsoteric Resident
Luke Rowley I did an experiment, and tried to upload a quick 6 second video clip. It successfully went through, and gave me the option to post it, within seconds. Any video over 40 seconds fails to upload.
ArcaneEsoteric Resident
Luke Rowley I also tried to upload a 26 second video clip. That one also uploaded successfully and gave me the option to post it. It seems any video over 40 seconds refuses to upload. Days previous to this I was uploading videos that were over 1 minute, without issue.
Luke Rowley
ArcaneEsoteric Resident: are you able to send me 2 videos that fails for you and 2 that works? Via we transfer or something similar
ArcaneEsoteric Resident
Luke Rowley I don't know what we transfer is. I'm not very tech savvy. My understanding of programs and tech is limited. Any video I try to upload that's under 30 seconds, uploads quickly, and successfully, within seconds. Any video that's 40 seconds or more, takes longer, 3-7 minutes, and reaches 100% then fails instantly. 2 days ago I didn't have any issues what-so-ever with videos over a minute long. I'm using the same settings for video I've always used. At least I know I can post up to 30 seconds of video without a problem.
Luke Rowley
ArcaneEsoteric Resident: we transfer is a service where you can upload files and share the link to me so I can download your videos and try on my own, and it’s free: https://wetransfer.com/
ArcaneEsoteric Resident
Luke Rowley It's ok. I looked at the wetransfer site and I'm confused. I'm dyslexic and some things with tech and following text instructions doesn't process very easily in my brain. I'm sorry to have wasted your time. At least I know anything under 30 seconds works. Thank you for trying to assist. I appreciate it.