Unable to upload videos
I have a Pro subscription. I haven't had any issues uploading video content in the past. Suddenly, the last two days, I haven't been able to successfully post a video. It will upload to 60-100%, then flash a failure message. I haven't changed any of my browser settings. After many failed attempts, I cleared my browsers cache, history, and cookies, then tried again with a fresh browser. The same thing happens. Both on Edge and Firefox. My internet connection runs smooth. SL, games, Hulu, YouTube, and Netflix don't have any problems. I'm not very tech savvy.
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Comments21
Sep 15, 2025
This should be fixed, thank you!
Machismo Luckstone
Sep 15, 2025
I have the same problem
Maladriel Resident
Jul 21, 2025
I just started having this issue as well. Thought it was the size (I was uploading a 1 min video at 1080p), and I did just upload 2 other videos previously, so maybe that's my problem, but just in case… My process is a lot faster than 3 min, but it gets to 100% and then gives me the same message that Arcane is getting. And now it won't even let me load the 720p. Here's the Gyazo: https://gyazo.com/b9c309191cb79ed356ad94aa999d14fd
Pro Subscription | Using latest version of Chrome
Jun 21, 2025
Hi! Would you be able to send a gyazo video about the whole process?
ArcaneEsoteric Resident
Jun 21, 2025
Luke Rowley Unfortunately, I don't use gyazo. I haven't had issues uploading videos before. It will upload my videos up to 100% most of the time, but then it gives me a red text failed to upload message, that flashes in the lefthand bottom corner of the screen for a few seconds.
Luke Rowley
Jun 21, 2025
ArcaneEsoteric Resident: How long does the process take before it crashes?
Luke Rowley
Jun 21, 2025
ArcaneEsoteric Resident: That may explain why: Right now, you have 5 minutes for the process to finish completely before it stop the request.
Would you be able to try on a better cellular network to see if it's only that timeout issue?
Luke Rowley
Jun 21, 2025
ArcaneEsoteric Resident: how long does the upload process takes? Can you try again right now?
Luke Rowley
Jun 21, 2025
ArcaneEsoteric Resident: can you tell me exactly the step it went through? So it goes upload 100%, then does it says waiting for queue? Or processing?
( try a few times because depending on the timing you might not see the same message)
Luke Rowley
Jun 21, 2025
ArcaneEsoteric Resident: can you try again right now? I just restarted the video server
Luke Rowley
Jun 21, 2025
ArcaneEsoteric Resident: are you able to send me 2 videos that fails for you and 2 that works? Via we transfer or something similar
Luke Rowley
Jun 21, 2025
ArcaneEsoteric Resident: we transfer is a service where you can upload files and share the link to me so I can download your videos and try on my own, and it’s free: https://wetransfer.com/